Sometimes a great candidate on paper doesn't click in practice. That's why every engagement includes a 30-day satisfaction guarantee.
The 30-day satisfaction guarantee
For the first 30 days, if you're not happy with your hire for any reason — skill gap, communication mismatch, working style — you won't be charged. We pause billing, share a new shortlist, and restart the match.
How replacement works
- Let your Customer Success Manager know — a call, Slack, or email is fine.
- We pause billing immediately.
- Within 48 hours we share a new shortlist based on what you learned from the first fit.
- Your transition week isn't billed — you only start paying when the new hire is actively working.
No forms, no awkward conversations, no negotiation.
Beyond the first 30 days
After the satisfaction window, replacements are still complimentary if an issue is on our side — we just don't refund past billing. In practice, we work through performance concerns with you long before it gets to a replacement.