What if the fit isn't right?

Sometimes a great candidate on paper doesn't click in practice. That's why every engagement includes a replacement guarantee.

The 14-day satisfaction guarantee

For the first 14 days, if you're not happy with your hire for any reason — skill gap, communication mismatch, working style — you won't be charged. We pause billing and start the replacement process.

How replacement works

1. Let your Customer Success Manager know — a call, Slack, or email is fine.
2. We pause billing immediately.
3. Within 48 hours we share a new shortlist based on what you learned from the first fit.
4. Your transition week isn't billed — you're only paying once the new hire is actively working.

No forms, no awkward conversations, no negotiation.